Analytics

Monitor your fleet's performance with real-time analytics. Track calls, outcomes, payments, and agent efficiency.

Fleet Stats

Every fleet's detail page shows four key metrics at a glance:

Analytics Dashboard

The dedicated Analytics page in the sidebar provides a comprehensive view across all your fleets:

• Call volume over time — Daily/weekly/monthly call trends
• Outcome breakdown — How calls resolved (paid, scheduled, transferred, etc.)
• Payment tracking — Revenue collected over time
• Agent utilization — How many concurrent agents are active vs. capacity
• Average call duration — Track efficiency trends

Call Transcripts

Every call generates a full transcript. View what the AI agent said, what the caller said, and what actions were taken. Transcripts are searchable and can be reviewed for quality assurance.

Call Recordings

Call recordings are stored securely and encrypted at rest. Access them from the call detail page or the analytics dashboard. Recordings can be downloaded or deleted at any time.